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Julie Maybury, User Centred Design Team, Home Office

Tackling a system's accessibility without testing

A magnifying glass placed over a printed document showing the importance of understanding the WCAG principles and included disabled people in your research.

The Web Content Accessibility Guidelines (WCAG) provides a helpful framework for identifying technical accessibility issues, but what happens when the same issues crop up time and again? How can you find the causes and change the culture of the team behind the system?