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Access needs

Creating empathy with users who have accessibility needs

Team member sat at a desk in a meeting room, using a laptop to login with the Claudia persona to the service, referring to a paper copy of the details.

The Digital Trade Finance Service team has been working hard to make its service more accessible, getting our whole team involved. This post explains how we used the GDS accessibility personas to do just that and what we learnt along the way.

How DWP used the easy read format to make its content more accessible

Ben Railton from DWP and Jane Wilkinson from HMRC at the cross government accessibility meet up talking about Easy Read.

The Department for Work and Pensions (DWP) Customer Accessibility Design Team is transforming the way disabled people access information that is important to them. One of the most exciting projects we have been working on recently is the introduction of …