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Creating empathy with users who have accessibility needs

Team member sat at a desk in a meeting room, using a laptop to login with the Claudia persona to the service, referring to a paper copy of the details.

The Digital Trade Finance Service team has been working hard to make its service more accessible, getting our whole team involved. This post explains how we used the GDS accessibility personas to do just that and what we learnt along the way.

An update on the accessibility of conditionally revealed questions

An example of a radio button answer using a conditional reveal to open an input field.

The GOV.UK Design System is improving radio buttons and checkboxes that conditionally reveal fields to make them more accessible. This post provides an update on our work and research.