Emily Ball, a senior user researcher working on digital services to help resettle Syrian refugees, reflects on how colleagues in Home Office Digital are increasing their understanding of what it means to create services that are accessible to all.
The word ‘accessibility’ gets used a lot. I have lots of conversations about it. People often have a different understanding to me of what it means, and that can make having effective conversations difficult.
In my first blog post, What we mean when we talk about accessibility, I said that it is common for people to have a narrow understanding of accessibility. It is not just about ensuring that someone blind can use your …