Access needs

Tackling a system's accessibility without testing

James Buller, Guerman Cope, Senior Accessibility Consultant, Home Office and Julie Maybury, User Centred Design Team, Home Office, 3 September 2024 - Access needs, Accessibility, Accessibility Regulations, Testing

The Web Content Accessibility Guidelines (WCAG) provides a helpful framework for identifying technical accessibility issues, but what happens when the same issues crop up time and again? How can you find the causes and change the culture of the team behind the system?

Accessibility and service design for inclusion

Rachel A.Wood, Service Design Lead, Basildon Council, 21 February 2024 - Access needs, Accessibility, Accessibility and Me, Design, User research

This blog explores accessibility and universal service design from both a professional and personal experience and suggests what might be happening next.

Government Communication Service tips to deliver better British Sign Language content

Peter Serjent, Strategy and Planning Theme Lead, Government Communications Service, 29 January 2024 - Access needs, Accessibility, BSL, Content

The Government Communication Service has published guidance including handy tips to help departments deliver better British Sign Language content to meet the needs of Deaf BSL users.

Creating empathy with users who have accessibility needs

Clara Songaila - Lead Service Designer and Hari Chandrapal - User Researcher, 25 January 2022 - Access needs, Accessibility, Testing

The Digital Trade Finance Service team has been working hard to make its service more accessible, getting our whole team involved. This post explains how we used the GDS accessibility personas to do just that and what we learnt along the way.