The Web Content Accessibility Guidelines (WCAG) provides a helpful framework for identifying technical accessibility issues, but what happens when the same issues crop up time and again? How can you find the causes and change the culture of the team behind the system?
The Digital Trade Finance Service team has been working hard to make its service more accessible, getting our whole team involved. This post explains how we used the GDS accessibility personas to do just that and what we learnt along the way.
Leyla Kee-McParlin of the Disclosure and Barring Service talks about the challenges of making services accessible and inclusive, and how that can be applied to other services, by using teams’ existing skills, but getting help from specialists where needed. Accessibility and inclusion is never “done” and learning has to continue.
Related content and links
Accessibility in government
This is for everyone: documenting how we're rebuilding inclusive digital services across the UK Government. Find out more
How accessible is your website?
Public sector organisations have a legal duty to make websites accessible. Find out how your organisation is impacted at GOV.UK/accessibility-regulations
