Patterns for accessible webchats

Earlier this year we built a custom prototype webchat, as part of the webchat alpha. We looked at which technologies help make webchat software more usable with screen readers.
Earlier this year we built a custom prototype webchat, as part of the webchat alpha. We looked at which technologies help make webchat software more usable with screen readers.
Karwai Pun is an interaction designer currently working on Service Optimisation to make existing and new services better for our users. Karwai is part of an accessibility group at Home Office Digital, leading on autism. Together with the team, she’s created these …
Using the right HTML elements when implementing forms is essential to ensure they can be used by as many people as possible including screen reader users. In this blog Léonie explains the correct usage of the fieldset and legend elements.
Colour contrast between text and background is important on web pages. It affects some people’s ability to perceive the information (in other words to be able to receive the information visually).
I’m Ed, a designer at GDS. Last year we did some usability research with users with a range of visual impairments. We found out lots of interesting things, and one in particular was about the way blind users of touchscreen devices …
When a sighted person visits a page on the GOV.UK website, they can take it in at a glance. They can quickly identify the header and footer, the main content area and navigation, and other things like a search. Someone …